Returns & Exchanges

At Prizma-Foto, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy on all eligible retail products. If your item is defective or doesn't meet your expectations, our streamlined process ensures a quick resolution or refund.

1

Initiate Your Request

Log into your Prizma-Foto account and navigate to the 'Order History' section to select the items you wish to return and receive a return authorization number.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all manuals, accessories, and promotional materials are included to qualify for a full refund.

3

Ship the Package

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location or scheduled pickup point.

4

Receive Your Refund

Once our quality control team inspects the returned merchandise, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing